Privacy Policy

1. Who We Are

Rhobyte is a sole proprietorship and IT and application development business based in Durban, KwaZulu-Natal, South Africa. We provide web hosting, web development, quality assurance and testing, and GIS mapping services to businesses across South Africa.

Contact details:

2. What Personal Data We Collect and Why

Contact Form Submissions

When you submit an enquiry through our contact form, we collect:

  • Your name
  • Your email address
  • Your company name (optional)
  • The service you are interested in
  • The content of your message

This information is collected for the purpose of responding to your enquiry and providing information about our services. The legal basis for processing this data is your active consent, given when you submit the form.

Analytics Data

We use Google Analytics to collect anonymous information about how visitors use our website. This includes pages visited, time spent on pages, referring websites, and general geographic location (country/city level). Google Analytics does not collect personally identifiable information such as your name or email address.

Technical Data

Our web hosting provider may automatically collect certain technical data when you visit our website, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website

This data is collected by our hosting provider for server security and performance monitoring purposes. We do not use it to identify individual visitors.

Cookies

Our website uses the following cookies:

  • wordpress_test_cookie — Used by WordPress to check that cookies are enabled in your browser. Expires at the end of the browser session.
  • wordpress_logged_in_[hash] — Only set if you log in to the website admin area. Identifies your WordPress session.
  • _ga, _ga_[ID] — Set by Google Analytics to distinguish visitors and track usage. Expires after 2 years.
  • _gid — Set by Google Analytics to distinguish visitors. Expires after 24 hours.
  • _gat — Used by Google Analytics to throttle request rate. Expires after 1 minute.

You can opt out of Google Analytics at any time by installing the Google Analytics Opt-out Browser Add-on. Google’s privacy policy is available at https://policies.google.com/privacy.

3. Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. We may share data only with the following service providers, who process it on our behalf:

  • Web Hosting Provider — Our server infrastructure provider may have access to technical logs. They are bound by their own privacy policies and data processing agreements.
  • Email Delivery — Contact form submissions are delivered to us via our email provider. Your submitted data is transmitted securely and is not used by the provider for any other purpose.
  • Google Analytics (Google LLC) — We use Google Analytics to understand how visitors use our website. Google may process your data on servers outside South Africa. Google LLC is certified under appropriate data transfer mechanisms. See Google’s Privacy Policy for full details.

Beyond the above, we do not share personal data with any other third parties by default.

4. How Long We Retain Your Data

We retain personal data only for as long as necessary for the purpose it was collected:

  • Contact form submissions: Retained until the enquiry or matter raised has been fully resolved. Once resolved, submissions are deleted. If no response is required, submissions are removed within 6 months.
  • Server and hosting logs: Retained by our hosting provider in accordance with their data retention policy, typically 30–90 days.
  • Google Analytics data: Retained for 26 months by default, after which it is automatically deleted. You may request earlier deletion by contacting us.
  • WordPress session cookies: Deleted when you close your browser.

5. Your Rights Over Your Data

Under the Protection of Personal Information Act (POPIA) — South Africa’s primary data protection legislation — you have the following rights:

  • The right to be informed about how your personal information is used.
  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete personal information.
  • The right to request deletion of your personal information, subject to any legal obligations we may have to retain it.
  • The right to object to the processing of your personal information.
  • The right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at admin@rhobyte.co.za. We will respond within a reasonable time and in accordance with our obligations under POPIA.

You may also contact the Information Regulator of South Africa directly:

6. Where Your Data Is Sent

Your data is processed and stored in South Africa by our hosting provider. Contact form submissions are transmitted via email to our team, also located in South Africa. We do not currently transfer personal data outside of South Africa. Should this change in future, we will update this policy and ensure that appropriate safeguards are in place.

7. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, or misuse. These measures include:

  • HTTPS/SSL encryption on all pages of our website, ensuring data transmitted between your browser and our server is encrypted.
  • Restricted access to personal data — only authorised Rhobyte personnel have access to enquiry submissions.
  • Regular software updates to our website platform (WordPress) and hosting environment to address known security vulnerabilities.
  • Secure email transmission for contact form data.

8. Data Breach Procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will:

  • Investigate and contain the breach as quickly as possible.
  • Notify affected individuals directly where required and practicable.
  • Report the breach to the Information Regulator of South Africa within the timeframes required by POPIA.

If you suspect a data breach involving your personal information, please notify us immediately at admin@rhobyte.co.za.

9. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your personal information, please contact us:

We aim to respond to all privacy-related enquiries within 5 business days.

10. Updates to This Policy

This Privacy Policy was last updated in March 2026. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last updated” date. We encourage you to review this page periodically.